Experienced bilingual professional with over 8 years in customer service, technical support, and team leadership roles. Skilled in troubleshooting, client communication, and quality assurance across diverse industries.
Provided bilingual customer support and sales assistance across multiple companies, managing client relationships and issue resolution.
Delivered technical assistance in tech support roles, resolving client issues efficiently and supporting troubleshooting efforts.
Communicated fluently in English and Spanish, assisting diverse customer bases in support and sales roles.
Conducted QA as a VQA Analyst at SUTHERLAND, ensuring service quality and adherence to standards.
TELEPERFORMANCE
CONVERGYS
SUTHERLAND
TICKET FAST
247.ai
247.ai
Jewelry Design
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Led teams at 247.ai, guiding customer service initiatives and supporting team development.
247.ai
247.ai
ASURION
SUTHERLAND
