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Nazula
Indonesia Desk & Marketing
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Competencies
Demonstrated experience with Customer Service & Customer Assistance.
Demonstrated experience with Front-Line Communication.
Demonstrated experience with Customer Relationship Support.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Transaction & Document Processing.
Education
Languages
Summary
Indonesia Desk & Marketing open to new opportunities
Experience
Indonesia Desk & Marketing
Welcomed and assisted customers directly at the dedicated customer service desk, providing clear explanations and step-by-step guidance throughout banking processes.. Provided customer service through telephone calls, email, chat, and face-to-face interactions at the Indonesia Desk, assisting customers with banking products, applications, documentation, payments, and service procedures.. Supported customers from Indonesia and other countries in Indonesian, English, and Korean.. Responded to customer inquiries regarding loan eligibility, required documentation, application procedures, repayment obligations, payment requirements, and application status.. Managed approximately 30 customer consultations per day, providing timely and accurate information while handling multiple inquiries and service requests.. Reviewed customer identification and loan documentation for completeness and accuracy and guided customers in resolving missing or incorrect information.. Coordinated with internal teams to resolve customer issues, clarify documentation requirements, and provide updates on application processing and funding timelines.. Handled customer and financial information with discretion while following established banking procedures and compliance requirements.. Responded to customer inquiries through digital channels and supported customer outreach through social media and other online platforms.. Assisted in onboarding and training three new employees by preparing training materials and providing practical instruction on customer service workflows, documentation standards, banking systems, and service procedures.
Global Business Operations Intern
Supported an international Indonesia–Korea project by coordinating project information, documentation, communication, and follow-up activities across internal and external stakeholders.. Used Microsoft SharePoint, Microsoft Teams, Google Workspace, and Google Drive to facilitate project communication, information sharing, and collaborative work.. Coordinated meetings and project activities, including scheduling, communication with participants, preparation of materials, and follow-up on action items.. Maintained project deadlines, follow-up activities, and task status using Notion.. Used Microsoft Outlook for professional communication and daily coordination and worked with Microsoft Office tools to prepare, organize, and maintain administrative materials.. Prepared presentation materials and research summaries for leadership and external stakeholders, including materials in English.. Coordinated communication among internal teams, external partners, and prospective stakeholders to support project planning and execution.. Supported networking and business events by coordinating stakeholder interactions and representing the company to prospective partners and industry contacts.
Contract Data Center Employee
Processed and standardized more than 5,000 product data records daily using Microsoft Excel while meeting strict processing deadlines.. Compared information across multiple data sources and applied structured validation procedures to improve data consistency and accuracy.. Maintained high attention to detail while performing repetitive, deadline-driven data processing and quality-control activities.
Customer Service & Marketing, Indonesia Desk
Provided trilingual customer service by phone, email, chat, and in person, handling approximately 30 consultations per day on banking products, accounts, and service requests.. Guided customers through loan and banking products, eligibility, documentation, application steps, and payment requirements; supported client onboarding and follow-up through funding.. Reviewed identification and loan documentation for completeness and accuracy, supporting KYC, compliance, and records management procedures.. Coordinated transaction processing for approximately $500K USD/month in loan disbursements and international remittances with zero errors in fund release or routing.. Trained 3 new hires on systems, documentation standards, and service workflows.
Data Specialist, Contract
Processed and validated 5,000+ product data records daily using Microsoft Excel and SQL, applying structured data entry and quality checks to meet strict deadlines.