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Natalie
Video resume
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Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with HubSpot.
Demonstrated experience with QuickBooks.
Demonstrated experience with Gmail.
Demonstrated experience with Google Sheets.
Education
Languages
Summary
Professional profile
Experience
Administrative Assistant
Monitor employee attendance, clock-in/clock-out, and task tracking.. Support daily operational coordination and team communication.. Perform bookkeeping tasks using QuickBooks (payroll support).. Maintain organized digital records and operational spreadsheets.. Communicate with team members and management using Gmail and remote tools.. Manage multiple priorities while meeting deadlines in a remote environment.
Business Development Representative
Managed inbound and outbound calls to engage potential customers.. Responded to online inquiries and scheduled appointments for the sales team.. Maintained accurate customer records using CRM systems.. Tracked follow-ups and ensured timely communication with leads.. Supported dealership operations in a fast-paced environment.
Health Care Agent
Managed high-volume client communications via calls and messages.. Scheduled appointments and coordinated care with healthcare providers.. Used CRM systems to document interactions and maintain accurate records.. Resolved insurance claim issues with professionalism and empathy.. Ensured timely follow-ups and accurate case tracking.
Mentor
Guided students weekly, increasing retention and academic success.. Designed personalized action plans and tracked student progress.. Communicated primarily via Gmail and digital platforms.. Maintained detailed documentation and records of student interactions.. Achieved a 95% satisfaction rate through consistent communication.
Skills
Video Transcript
Virtual Assistant
Hello, my name is Natalie Borre Guerrero and I am looking for a virtual assistant position. I have customer service experience. I used to work for a Concentrate Scheduling Medical Appointments, so I have communication skills and problem solving skills. I am currently working as a peer mentor for BWB, so I have leadership skills and active listening skills.