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Customer Service Representative
Contact
Competencies
Demonstrated experience with Phone.
Demonstrated experience with Live chat.
Demonstrated experience with Email.
Demonstrated experience with Administrative Support.
Demonstrated experience with Data Entry & Recordkeeping.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Handle around 50 customer calls and chats a day.. Listen to what the customer actually needs before recommending a product or next step, not just reading from a script.. Talk down frustrated or upset customers by staying calm and finding a workable solution instead of escalating right away.. Log every interaction clearly so whoever picks up the case next has the full picture.
Quality Inspection & Compliance Associate
Checked incoming shipments for damage and cross-checked them against purchase orders and FAA/EASA rules before they were accepted.. Measured parts with calibrated tools to confirm they met Technical Standard Order (TSO) specs.. Kept inspection records organized and accurate in case the company was audited.. Worked with warehouse and purchasing staff to sort out issues before they slowed down a shipment.