Dedicated professional with over 10 years in customer service, team management, and process handling across telecom, banking, and automobile industries.
Managed teams, handled escalations, and led retention and customer service operations.
Provided customer support across telecom, banking, and automobile service sectors, including VIP and technical services.
Handled customer queries, counseling, and sales, including VIP services and virtual classes.
Managed back-office processes for gas and other corporate accounts, and facilitated process-oriented roles.
Altruist India Pvt Ltd
Working in Altruist India Pvt Ltd for Airtel retention process handling 20 members under me where the agent calls to the customer and trying to retained the customer by given several retention tools and achieving the retention target by month end.
1point1
Working as a Team Manager in 1Point1. Role includes back office work regarding emails and letters for Mahanagar Gas Process.
Vertex Solutions
Worked as a Team Lead in Vertex solutions. Role includes handling team, accomplishing work with team and handling escalations from circles.
Reliance BPO Pvt Ltd
Worked as a Team Lead in Reliance BPO Pvt. Ltd. Role included handling team, accomplishing work with team and handling escalations from circles.
EMBA
B.Com
HSC
SSC
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