Nancy - Regulatory Compliance Analyst

Experiencia demostrada en Regulatory Compliance.

Experiencia demostrada en State & Federal Requirements.

Experiencia demostrada en Healthcare Technology.

Experiencia demostrada en Data Validation.

Experiencia demostrada en Root-Cause Analysis.

Promoted to Tier 2 based on technical proficiency and support performance; investigate escalated customer, system, account-access, and warranty-related issues.. Research approved information, document actions and outcomes, communicate requirements clearly, and escalate unresolved matters with complete supporting evidence.. Apply established privacy, security, account-verification, and documentation procedures while handling sensitive customer information.

Supported an enterprise Okta identity-governance implementation by gathering and documenting business, technical, security-control, integration, and process requirements.. Participated in discussions involving security risks and controls and documented gaps, dependencies, assumptions, decisions, status items, and follow-up actions.. Mapped identity-lifecycle and access-control processes, including provisioning, deprovisioning, role assignments, access certifications, and access reviews.. Organized application and integration information across Okta, SAML 2.0, SCIM, APIs, web services, SSO, MFA, and disconnected provisioning methods.

Resolved member and account inquiries in a regulated financial-services environment while maintaining accurate records and following verification procedures.

Supported 50+ medical-device users weekly by troubleshooting system functionality, explaining solutions, documenting incidents, analyzing recurring trends, and coordinating follow-up in a regulated healthcare environment.

Analyzed nationwide BMC Remedy incident data, prepared stakeholder reports on recurring issues and escalation priorities, and developed a workflow that improved service efficiency by 25%.. Performed QA/QC and data validation on complaints, supporting evidence, and regulatory responses to improve accuracy and support state and federal compliance requirements.. Coordinated regulatory documentation among internal teams, legal stakeholders, and external agencies to deliver timely, accurate, and audit-ready responses.