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Naissa
Customer Service & Interpreter with multilingual communication expertise
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Competencies
Provided interpretation and communication support across multiple languages to ensure effective customer interactions.
Addressed customer inquiries and resolved issues to ensure customer satisfaction.
Interpreted conversations between clients and staff in English, Spanish, French, and Creole.
Maintained professional and friendly communication with clients to deliver high-quality service.
Education
Summary
Dedicated customer service representative with multilingual interpreting skills, experienced in enhancing client communication and satisfaction.
Key Achievements
- Provided multilingual customer support in English, Spanish, French, and Creole, enhancing client satisfaction.
- Facilitated clear communication between clients and staff through interpretation, ensuring understanding and service quality.
- Maintained professional and friendly approach while assisting customers with inquiries, translations, and product information.
Experience
Interpreter (English to Creole)
Facilitate effective communication between English and Creole-speaking individuals., Ensure accurate interpretation in fast-paced environments.
Customer Care Agent
Responded to customer inquiries and provided detailed product and policy information., Delivered top-tier customer service to maintain brand satisfaction.
Human Resources Assistant
Conducted personnel selection and onboarding processes., Managed job descriptions, customer service inquiries, and document proofreading., Supported job evaluation and other HR-related tasks.