Mzokhona - Dispatch Administrator at DPD Laser Logistics

Expertise in coordinating shipments, route planning, and dispatch operations to ensure timely deliveries.

Skilled in addressing customer inquiries, resolving complaints, and maintaining high service standards.

Proficient in tracking consignments, managing documentation, and ensuring accuracy in records.

Strong ability to utilize MS Office and CRM tools for reporting, communication, and process management.

Coordinated and monitored high-volume daily shipments to ensure on-time delivery performance.. Tracked consignments and proactively followed up on delayed deliveries.. Managed customer queries, complaints, and service escalations.. Processed delivery quotations for standard and specialized freight services.. Investigated invalid waybills and improved documentation accuracy.. Generated weekly performance and KPI reports for management.. Assisted in onboarding and training new team members on dispatch systems.

Processed high-volume POS transactions with accurate daily cash reconciliation.. Delivered customer-focused service in a fast-paced retail environment.. Handled returns, exchanges, and loyalty program registrations.. Assisted with stock control and inventory checks.. Supported onboarding of new cashiers.

Coordinate and process dispatch orders.. Generate daily/weekly/monthly activity reports.. Receive, verify, and log requests for service.. Assign appropriate routes and technicians.. Answer phone calls and respond to emails from customers and drivers.. Provide ETA updates and resolve scheduling conflicts.