Muhammad - Sub Travel Agent – B2B Department

Demonstrated experience with Flight Booking.

Demonstrated experience with Ticket Issuance.

Demonstrated experience with Fare Optimization.

Demonstrated experience with Itinerary Management.

Demonstrated experience with Sabre.

Efficiently manage day-to-day B2B travel operations, handling corporate inquiries, flight bookings, and complex ticket issuance.. Utilize Sabre and Galileo GDS platforms to manage reservations, check seat availability, and process ticket calculations.. Leverage airline NDC platforms (BA, EK, TK) to secure competitive fares and provide optimized travel solutions for corporate clients.

Managed high-volume inbound customer and travel agent inquiries regarding flight schedules, international bookings, and baggage policies.. Utilized the Hitit software system to process flight reservations, check real-time seat inventory, and handle ticketing modifications.. Resolved customer complaints, re-routed flights during disruptions, and maintained high service levels (SLA) under stressful operational conditions.. Assisted passengers with elite status tier inquiries, specialized requests, and cancellation/refund processes.