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Application Support Engineer
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Competencies
Experience working with AWS services, EKS, EC2, and virtualization tools like VMware to support and monitor cloud infrastructure.
Proficiency in providing tier 2/3 support, log troubleshooting, incident management, and performance monitoring using tools like ELK, New Relic, CloudWatch.
Skilled in running SQL queries, updating Oracle, MongoDB, MySQL databases, and managing data pipelines within ETL workflows on AWS and Oracle platforms.
Managed security configurations including SSO, SAML, SSL, GPO, and authentication protocols across various applications and environments.
Utilized PowerShell, Shell, Unix commands for log collection, error fixing, and automated task support on Windows, Linux, and cloud environments.
Education
Languages
Summary
Experienced application support engineer proficient in cloud platforms, log monitoring, security configurations, and database management, with a strong focus on AWS and enterprise application lifecycle management.
Key Achievements
- Provided L2/L3 application support using JIRA, operating across multiple cloud platforms including AWS, Kubernetes, and traditional databases.
- Collaborated with teams on pending tasks involving AWS cloud services, Kubernetes microservices, and log monitoring with tools like ELK stack, Grafana, and New Relic.
- Managed application lifecycle changes, including integration, decommission, and security configurations such as SSO, SAML, and SSL certificates for enterprise applications.
Experience
Application Support Engineer
Provide L2/L3 support through JIRA with change requests and incidents., Recreate and troubleshoot log errors., Collect and troubleshoot organization logs, alerts, data and metrics in dashboard., Collaborate with teams on pending tasks and activities across AWS cloud services- IaaS, PaaS, SaaS.,...
Application Support Analyst II
Coordinate application integration and decommission., Application lifecycle management change requests to configure SSO, SAML and SSL certificates for authentication and authorization and encryption purposes., Monitor Kubernetes microservices clustering with ELK’s- Kibana, Grafana and New Relic.,...
Application Analyst
Monitor IAM user and application access through GRC (governance, risk, compliance) in ServiceNow., Manage application lifecycle (integrate-move-exit- access certification/authorization)., Run administration tasks and prepare reports for new application integration.
Cybersecurity and SOC Analyst
SOC Analyst involved with installs, monitoring and technical Support to (SIEM) TLC. (Tripwire Logic center), Monitor logs and events with threat detection system (IP360), Collect config files from Win-Linux servers, network, file, cisco, database, oracle., Use Unix commands to login and make...
Application Support Engineer
Used PowerShell to monitor and run scripts and commands to fix user errors in SaaS apps., Monitor and check log errors, fixes, and installs to windows Servers., Run scripts and queries in Mysql, Oracle SQL to eliminate errors and update tables., Assign GPO settings to users and computers in AD.
Operations support analyst
Monitor system applications and infrastructure., Monitor web apps and alerts through awareness systems. HP Clustering, and VM’s., Perform troubleshooting through terminal command line to gather log errors in servers.
Customer Support Specialist
Provide helpdesk support to customers and clients with their healthcare products and systems., Unlock LDAP accounts, reset passwords, change settings in Active Directory-DS., Probe, troubleshoot, diagnose, and restore connectivity to client services and user access.
HRBP specialist
Act as POC for HP employees worldwide., Help employee query guidelines, HCM, Benefits, Talent, Benefits, Payroll and Time Tracking., Used workday as primary tool for analysis and CRM for inquiring information and updates.