mseleku

Supported Bulb and Octopus Energy customers with billing disputes, utility issues, outages and service requests, building trust and working toward prompt resolution on every contact.

Provided customer support to business executives, distributing business publications and webinar information while handling service-related enquiries and maintaining strong client relationships.

Handled billing disputes, contract-related issues and SIM-swap enquiries; promoted AI-related services to customers while consistently meeting KPIs.