Mpho - Floor Manager with 5+ years in hospitality management

Johannesburg, Gauteng, South Africaen

Streamlined daily floor operations, ensuring smooth service delivery during peak hours.

Led inventory management and stock control to maintain product availability and reduce waste.

Published on CazVid

Summary

Dedicated Floor Manager with over 5 years of experience in hospitality and restaurant management. Skilled in operations, inventory control, customer service, and team leadership, with a focus on delivering high-quality dining experiences.

Key Achievements

Coached staff in sales techniques and customer service, enhancing team performance and customer satisfaction.

Skills

CommunicationAdvanced

Applied effective communication skills to manage customer interactions and coordinate with team members.

ManagementAdvanced

Experienced in team leadership, scheduling, and ensuring operational efficiency in a busy hospitality environment.

AdministrationIntermediate

Handled administrative tasks such as reservations, stock management, and marketing strategies.

Sales KnowledgeIntermediate

Developed product awareness and sales techniques to improve customer engagement and sales outcomes.

Languages

English

Experience

Floor Manager

TRUMPS GRILLHOUSE AND BUTCHERY

2025 - PRESENT

Developing a schedule to ensure smooth daily floor operations., Manage store inventory and stock levels to maintain availability of products., Maintaining efficiency and high quality service during peak hours., Coached employees on trained methods to handling various aspects of sales, complicated...