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Customer Service & Business Development specialist with 5+ years of client engagement
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Competencies
Extensive experience in communicating with clients, explaining products and resolving inquiries effectively.
Applied sales skills to promote funeral cover products and improve sales performance in call center roles.
Gained knowledge through a learnership to support strategic growth and administrative competencies.
Demonstrated team collaboration, decision making, and problem-solving in customer service environments.
Education
Languages
Summary
Experienced call center agent with a proven track record in client communication, sales, and strategic learning. Skilled in handling inquiries, promoting products, and supporting business growth initiatives.
Key Achievements
- Assisted clients with inquiries and sold funeral cover products at I Talk Financial Services, enhancing customer satisfaction and sales skills.
- Handled client inquiries professionally while delivering high-quality service at Clientele Services, maintaining customer loyalty.
- Participated in a learnership to strengthen business development and administrative skills, fostering a strategic, business-focused mindset.
Experience
Call centre agent
Assisting clients with inquiries, Providing clear explanations of the company, Selling funeral cover products
Call centre agent
Addressing client inquiries professionally, Delivering high-quality customer service
Candidate for a Learnership
Strengthening business development knowledge, Improving administrative competencies, Cultivating strategic, business-focused approach