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Logistics and Compound Coordinator, F1 Signage Department
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Competencies
Demonstrated experience with Recruitment/staffing.
Demonstrated experience with Excellent communication skills.
Demonstrated experience with Employee coaching.
Demonstrated experience with Database management.
Demonstrated experience with Benefits administration.
Education
Summary
Logistics and Compound Coordinator, F1 Signage Department open to new opportunities
Experience
Logistics and Compound Coordinator, F1 Signage Department
Directed end-to-end logistics for Formula 1 events across the Americas, managing complex transportation and compound operations.. Coordinated cargo, vehicle, and hospitality fleet logistics for major North American circuits including Miami, Montreal, Austin, and Las Vegas.. Worked with the operations manager on floor plan arrangements as well as supervised all compound builds.. Helped with the preparation for our European Paddock Shuttle fleet as well as the packing and transportation for the Paddock entrance.. Reported to the Logistics department officer on the status and inventory of our fleet and containers.. Oversaw compound construction, compliance, and safety procedures while managing onsite operations for multiple international venues.. Streamlined customs documentation and inventory control, ensuring smooth cross-border material flow and adherence to event timelines.. Liaised with Formula 1 officials, vendors, and management to resolve operational challenges and maintain event readiness.
Quality Assurance & Management Department – QA Specialist & Auditor
Monitored customer-agent interactions: Listened to recorded and live calls to evaluate the quality of customer and service agents’ interactions.. Used established criteria to assess the representative's communication skills, professionalism, accuracy, and adherence to protocols.. Evaluated customer satisfaction as well as analyzed data on customer satisfaction to identify trends and areas for improvement.. Provide feedback and coaching based on agent evaluations in order to identify areas for improvement.. Collaborated with management and other stakeholders to implement changes that improve customer satisfaction and quality of service.. Coordinated customer audit requests on-site and/or remote audits hosted by clients.. Helped investigate quality complaints, managed internal and external complaints related to product and service quality processes.. Analyzed project specifications, created and executed test scenarios, documented results, managed priorities, and maintained continuous communication with project supervisors.. Created and executed database scripts for analyzing test results (AI technology training) and establishing test scenarios.. Executed and documented functional, regression, integration, and performance test cases.. Reported and tracked issues found during the QA evaluations in real time and recorded materials.. Communicated fresh information for project teams regarding follow-up on and resolution of QA studies and audits.. Communicated with Company divisions/operational offices regarding internal systems and location of critical audits.. Collaborate with vendors regarding vendor calibration and qualification of audits.. Oversaw investigations and management of suspected misconduct cases.. Mentored and trained new QA team members.. Attended appropriate QA and campaigns training courses for various vendors/clients.. Executed additional QA, auditing, and other duties/tasks assigned by management upon request.
Area Support Manager – Corporate Franchise Management
Monitored costs of control and expenses.. Provided weekly and monthly reports to Head Office’s accountants.. Planned, directed, and evaluated day-to-day operations, as well as performed financial tasks and budget management.. Recruited, trained and scheduled head office staff and new franchise owners.. Received and distributed mail and marketing material for regional promotions.. Managed parcel inventory, receiving and releasing items using UPS access point tool.. Assisted customer-franchisees relations with their concerns, disputes and claims.. Packed and shipped various items using the UPS guidelines and provided materials (UPS Connect & I Ship systems).. Arranged package pick up/delivery with local and foreign courier companies.. Operated franchises and corporate locations upon special requests for various franchisee members and managers.. Represented organization at personnel-related hearings and investigations.. Handled understaffing, terminating employees, and administering disciplinary procedures.. Served as company representative at conventions to promote company services and objectives.. Directed regional sales and marketing initiatives that benefited the area and the goals set by Head Office’s standards.
Internship & Volunteering Production Aid
Operated cameras, video and audio equipment, among others.. Helped with the logistics and operation of equipment during mobile sporting events.. Assisted in the production of TV shows (Daytime & Talk Ottawa).. Delivered communications between news director and production executives.. Assisted production executives as required, including running errands.. Attended and contributed ideas in brainstorming sessions.
Communications & Logistics Department Officer
Provided professional administrative support to the management department.. Managed logistics for upcoming races.. Estimated budget provided.. Updated and managed appointments calendars.. Scheduled team appearances and made travel arrangements.. Assisted with race-related logistics and tasks (Performed effective time management, coordinated strategies with drivers via radio systems).. Conducted in-office research of hotels, restaurants and venues.. Created and edited content for the team's website.. Coordinated publicity and media events.. Wrote documents/press releases for media and all other external contacts.. Organized and led a 14-day staff orientation and training to promote collaboration.. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.. Resolved employment-related disputes through proactive communication.. Administered compensation, benefits and performance management systems and safety and recreation programs.