Experienced bilingual support professional with leadership skills and expertise in client communication, team supervision, and interpretation across multiple sectors. Proven ability to manage teams and deliver quality service.
Provided technical and general support across chat, email, and phone channels.
Supervised and evaluated a team of 10 support agents to improve service quality.
Conducted bilingual interpretation in medical, real estate, and insurance contexts.
Effectively communicated with clients and team members to ensure clarity and service excellence.
Kelly
Trabajé directamente con los clientes en diversos campos, como el médico, inmobiliario y de seguros.
Foundever
Comencé como agente de soporte técnico en un BPO, manejando consultas por chat, correo electrónico y teléfono., Fui promovido a Team Lead, supervisando un equipo de 10 personas, con responsabilidades de revisar y evaluar llamadas y proporcionar retroalimentación.
Carrera técnica en enseñanza de inglés
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Utilized CRM and Excel to manage data; maintained high proficiency in English communication.
