Mónica - Customer Service Agent with bilingual communication skills in Colombia

Barbosa, Santander, ColombiaRemoteen

Gained experience in customer care service through direct client interaction via phone and chat.

Developed essential skills such as patience, active listening, empathy, and conflict resolution.

Published on CazVidVideo interview availableOpen to remote

Summary

Bilingual customer care agent with experience in phone and chat support, specializing in conflict resolution and client communication.

Proficient in English and Spanish, both written and verbal, enabling effective bilingual support.

Customer SupportIntermediate

Provided assistance to clients via phone and chat, resolving issues and delivering service.

Bilingual CommunicationAdvanced

Communicated effectively in English and Spanish, both oral and written, to serve diverse clients.

Active ListeningIntermediate

Applied active listening techniques to understand client needs and initiate appropriate solutions.

Conflict ResolutionIntermediate

Utilized patience and collaboration to resolve customer conflicts and enhance satisfaction.

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