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Data Analyst with 5+ years in market research and reporting
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Competencies
Applied statistical methods and data visualization to analyze market trends.
Prepared detailed reports summarizing research findings for stakeholders.
Utilized Excel, SQL, and Tableau for data manipulation and presentation.
Coordinated research projects ensuring timely delivery and quality standards.
Education
Summary
Detail-oriented data analyst with expertise in market research, data visualization, and reporting.
Key Achievements
- Led data collection and analysis for multiple market research projects.
- Developed comprehensive reports improving data-driven decision-making.
- Progressed from junior analyst to senior data analyst within 3 years.
Experience
customer SERVICE
Customer service agent for the AT&T account, The position was related to technical issues with the devices and general questions about the products., Hardware technical support, Software technical support, Sales experience, Additionally, I was a Floor support representative, this was the first point of contact when someone needs assistance with an difficult call or an escalation
technical SUPPORT
First point of contact to provide support by email phone and web tickets for customers seeking for technical assistance, Hardware technical support, Software technical support, Resolve issues related to Windows functionality, iOS and Android devices troubleshooting, Installation and Setup of new equipment and software, Follow up on cases with a pending resolution and update customer´s information, Provide accurate IT information about products and services
technical SUPPORT
First point of contact to provide support by email and web tickets, Analyze, create and resolve support requests, Hardware technical support, Software technical support (installation, update, un-installation, repair etc.), Resolve issues related to Windows and Office functionality, iOS and Android devices troubleshooting, Re-route incidents to correct support departments, Follow up on cases with a pending resolution and update customer´s information
technical SUPPORT
First point of contact to provide support by phone calls and web tickets., Analyze, create and resolve support requests., Installing, supporting, and troubleshooting approved computing software, Provide troubleshooting for supported hardware and escalate when local support is required, Help with non-voice tasks including editing and creating knowledge articles, follow up on cases with pending resolution, answer specific technical questions from my colleagues when assistance is needed, Mentoring new hires and help them with the shadowing process