This is my profileContact via CazVidMoises
Freelancer with 9+ years in Insurance, Real Estate, and Customer Service
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Competencies
Proficient in addressing client needs, resolving issues, and ensuring a positive customer experience.
Skilled in cold calling, pitching, and converting leads into clients across real estate and insurance sectors.
Ensures adherence to best practices and maintains high standards in service delivery and support.
Capable of creating reports, managing data, and streamlining workflows using Office and Google tools.
Education
Languages
Summary
Experienced professional with over 9 years in client service, sales, and quality assurance, dedicated to delivering tailored solutions and exceptional support across various industries.
Key Achievements
- Developed tailored commercial trucking insurance quotes, enhancing client satisfaction and coverage accuracy.
- Generated new real estate leads through effective cold calling, increasing client engagement and sales opportunities.
- Ensured high-quality support and best practices adherence as a QA Analyst, improving client service standards.
- Streamlined order tracking and customer assistance processes, boosting customer retention and satisfaction.
Experience
FREELANCER (INSURANCE SPECIALIST)
Working on commercial trucking insurance quotes for clients, Identifying their needs and coverages, Sending the quotes to them, Following up to answer any questions they might have in reference to the quote.
FREELANCER
Make initial cold calls to pre-identified real estate leads, Delivering an effective pitch to generate interest in the real estate services we provide.
QA ANALYST
Be accountable and advocate for best practices and quality of work, Ensure clients are receiving the best support.
CUSTOMER SERVICE/SALES AGENT
Helping customer to track their orders with tracking numbers, Help new customers with new orders, Process refunds, Help customers with cancellation.