Moises - Customer Service & Sales Professional with 5+ years of experience

Provided support and managed customer interactions to ensure satisfaction and issue resolution.

Guided customers in product selection and maximized sales opportunities through needs identification.

Handled payment processing, extensions, and maintained loan compliance for customers.

Utilized English and Spanish languages to communicate effectively with diverse customers.

Handling the first line of interaction between customers who have short- to mid-pending car loans, Handling deadlines and extensions for payments, Processing payments to bring the loans back to current status

Guiding customers in the right direction based on product knowledge and the customer's necessities

Identifying customer needs and presenting appropriate products to maximize sales opportunities, Assisting customers with different inquiries related to previous orders or purchases

Focusing on customer satisfaction, Handling complex processes and delivering difficult information, De-escalating customer issues to ensure overall product satisfaction