Moises - Business Analyst with 8+ years in telecommunications, process optimization

Applied to analyze datasets, interpret trends, and support strategic decisions across multiple roles.

Implemented workflow optimization and process documentation to improve efficiency and accuracy.

Gathered and transformed stakeholder needs into actionable insights and system functionalities.

Participated in Agile ceremonies and collaborated across technical and business teams using Jira and Asana.

Built dashboards and optimized workflows using Snowflake, ThoughtSpot, and other tools to enhance reporting.

Conducted deep-dive analysis on behavioral, revenue, and churn datasets to support strategic and commercial decisions., Built dashboards and optimized analytical workflows using Snowflake, ThoughtSpot, and Qualtrics., Gathered requirements from stakeholders and transformed data findings into clear...

Translated immigration processes into digital workflows within SimpleCitizen, improving case efficiency and data accuracy., Supported system configuration including forms, rules, workflows, and checklists based on business requirements., Collaborated with legal, operations, and technology teams to...

Analyzed customer portfolios and commercial metrics to support revenue growth and client retention., Prepared forecasts, commercial proposals, and sales opportunity assessments., Maintained an accurate sales funnel, meeting revenue goals and commercial targets.

Coordinated pick-up and delivery of goods across the U.S. ensuring timely and safe shipments., Delivered detailed customer service and real-time tracking to increase satisfaction and operational performance., Negotiated freight scheduling with drivers and carriers.

Conducted market research and created trend-based commercial strategies., Designed and implemented CRM processes for sales and customer engagement., Evaluated profitability and viability of new product collections.

Analyzed payments, account statements, and financial discrepancies., Managed posting and reconciliation of invoices and payments to improve portfolio performance., Generated financial reports and supported reconciliation activities to improve collection performance.

Assisted high-value clients including Citigold, Citibusiness, Private Banking, and international customers., Handled fraud cases, currency processes, and international transfers., Supported portfolio operations ensuring accuracy and timely service delivery.