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Data Analyst with 5 years of experience in financial services
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Competencies
Applied statistical techniques and data visualization tools to interpret complex datasets.
Utilized SQL for data extraction, transformation, and querying databases.
Created complex spreadsheets and reports to summarize financial information.
Explained data insights and findings clearly to stakeholders and team members.
Managed multiple data analysis projects ensuring timely delivery and accuracy.
Education
Summary
Experienced data analyst specialized in financial services, skilled in data visualization and reporting.
Key Achievements
- Led data analysis projects that improved reporting accuracy for financial metrics
- Developed dashboards and visualizations to support strategic decision-making
- Collaborated with cross-functional teams to optimize data collection processes
Experience
Dispatcher
Manage a fleet of 35 drivers assigning all daily deliveries and follow to ensure the completion of loads schedule., Develop clear communication by informing customers, brokers, warehouses, rail ramps, depots and truck drivers via email, chat or calls about operations., Acquire transit permits on the state websites of Illinois, Wisconsin, Michigan, Iowa and Indiana for required loads., Access on SSL websites (Hapag lloyd, ONE, ZIM, Cosco, OOCL, Evergreen, Maersk) to develop load tasks required for import and exports moves., Access to railroad websites (UP, CN, CSX, CP) to develop tasks attached to loads to ensure a smooth operation.
English Teacher
Teach basic english for in school of all grades, since 5 until 11 grade, helping them with homeworks and provide extra lessons to achieve the institutional english goals for every year., Keep track of students' behaviors and skills to generate the best learning methodologies.
Customer Service Agent
Provide clear, accurate, and appropriate information about products, services, prices, and business conditions., Monitored and analyzed user transactions and clients claims to detect and prevent fraudulent activities., Apply sanctions to different accounts in case of guilty behavior in accordance with Airbnb's rules for guests and hosts.
Customer Service Agent
Provide customer service and tech support for airline services, understanding the customer situation and providing the best possible resolution with high empathy., Provide clear information about flight status, luggage details, safety regulations, flight schedules, general airline policy.
Sales Specialist - Customer service
Provide clear, accurate, and appropriate information about products, services, prices, and business conditions., Promote products or services to achieve effective sales and meet business goals., Follow up with leads, prospects, and active customers.
Fraud Analyst - Customer service
Provide best customer service experience to customer with questions about bill states, unknown transactions and general services., Conducted investigations of suspicious transactions and identified potential fraud., Collaborated with cross-functional teams to enhance fraud detection processes.
Logistic Coordinator
Receive rate request via email, process them, negotiate and confirm to ensure company goals., Effective planning and coordination of transportation and warehousing operations for US companies., Proactive resolution of situations to ensure timely delivery and accurate processes., Track and trace loads, data entry, collecting documentation, checking rates and contracts to ensure no mistakes on issuance of bills.