Mohd

Demonstrated experience with Team Leadership.

Demonstrated experience with Logistics Operations.

Demonstrated experience with Transportation Planning.

Demonstrated experience with Vendor Coordination.

Demonstrated experience with Problem Solving.

Manage end-to-end last-mile operations and SLA/TAT compliance.. Lead Field Executives and Delivery Partners and monitor productivity and KPIs.. Handle dispatch/delivery coordination, customer escalations, reverse logistics, RTO and COD reconciliation.. Prepare MIS reports and coordinate with CMs, RMs and cross-functional teams.

Managed FTL/PTL processes, vehicle tracking, ETA updates, client orders and route planning.. Coordinated driver issues, working/rest time, operational expenses and fuel planning.. Monitored refrigerated vehicles for proper temperature control and trained new employees.

Managed First Mile, Middle Mile and Last Mile operations.. Led a team of 8–10 and coordinated with vendors, clients, transporters and Finance.. Managed TG Portal, DTMS and Zoho; handled delivery exceptions, invoicing coordination, credit control and PAN-India MIS.

Managed vehicle tracking/MIS, E-way Bills, POD and client portal updates.. Coordinated with vendors, transporters and drivers to resolve operational issues.

Tracked placed vehicles, updated TAT and vehicle details in Amazon Relay.. Coordinated with drivers/owners and maintained GPS vehicle tracking records.

Managed customer communication, issue resolution, data entry and service-order records.