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Mohapi
Helpdesk agent
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Competencies
Skilled in delivering excellent support and building positive client relationships.
Proficient in clear, concise communication across diverse audiences.
Experienced in accurate record-keeping and managing support documentation.
Capable of managing multiple responsibilities efficiently in fast-paced environments.
Education
Languages
Summary
Dedicated professional with 5 years in helpdesk support, educational assistance, and customer service. Adept at communication, documentation, and multitasking, committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Streamlined Help Desk Ticketing System, improving issue resolution time.
- Provided exceptional customer service, enhancing client satisfaction.
- Managed documentation and records accurately, ensuring smooth support operations.
- Supported educational activities, aiding teachers and students effectively.
- Delivered personalized shopping experiences, increasing customer loyalty.
Experience
Helpdesk agent
Manage Help Desk Ticketing System: Efficiently and timeously handle incoming support requests, create and manage tickets, and ensure accurate documentation of issues.. Customer Service Excellence: Provide exceptional customer service by promptly addressing client inquiries and issues while maintaining a friendly and professional demeanour.. Ticket Tracking and Feedback: Monitor the progress of open tickets, provide regular updates to clients, and ensure that issues are resolved to the client's satisfaction and within SLA agreement.. Report Compilation: Compile reports from the ticketing system to track help desk performance and identify areas for improvement.. Technician Scheduling: Coordinate and schedule technician visits to clients, ensuring timely resolution of IT issues.
Education assistant
Preparing mark sheets, keeping of records, capturing of marks.. Distribute question papers, worksheets, classwork books, marked scripts to learners.. Assist the teacher with photocopying of question papers.
Woolworths personal shopper
Delivered exceptional customer service as a personal shopper.