Mmabatho - Founder & Business Lead

Demonstrated experience with Applying Information Security Management System (ISMS) principles to ensure customer data confidentiality and protection during support interactions..

Demonstrated experience with Leveraging Management Information Systems (MIS) to optimize CRM workflows, data entry, and ticket resolution speed..

Demonstrated experience with Utilizing ISO 45001 and Construction Safety knowledge to support clients in highly regulated sectors like Mining, Construction, and Tech..

Demonstrated experience with Advanced de-escalation skills developed through safety management and small business ownership..

Demonstrated experience with CRM Software.

Client Advocacy: Orchestrate end-to-end support for a diverse client base, maintaining a high retention rate through personalized service and technical expertise in beauty/grooming.. Process Development: Authored and implemented Standard Operating Procedures (SOPs) for business operations, ensuring 100% compliance with health and safety regulations.. Case Management: Resolved complex client grievances by applying professional de-escalation techniques and strategic problem-solving.. Financial Admin: Managed all business administrative tasks, including scheduling, inventory data via MIS, and financial reporting.

Risk Mitigation: Conducted detailed risk assessments and internal audits to identify operational vulnerabilities and implement corrective actions.. Technical Documentation: Developed comprehensive safety manuals and incident reports, ensuring all documentation met ISO 45001. Cross-Functional Support: Acted as a primary liaison between technical safety protocols and operational staff to ensure seamless compliance.