Miyat - Non-Voice BPO

Demonstrated experience with Executive Support.

Demonstrated experience with Administrative Coordination.

Demonstrated experience with Customer Engagement.

Demonstrated experience with Live Chat Support.

Demonstrated experience with Google Workspace.

Engaged with customers through live chat while maintaining a professional, friendly, and engaging communication style.. Managed multiple customer conversations simultaneously while consistently meeting productivity and quality targets.. Built rapport with customers through personalized conversations to maximize engagement and customer satisfaction.. Maintained accurate conversation records while adhering to company policies and confidentiality standards.. Utilized strong written English, active listening, and problem-solving skills to respond effectively to customer inquiries.. Demonstrated excellent multitasking, adaptability, and time management while achieving daily performance goals.

Maintained accurate customer records, databases, and digital documentation while ensuring confidentiality and data integrity.. Managed multiple customer conversations alongside administrative tasks in a fast-paced remote environment.. Prepared, updated, and organized digital records to support daily business operations.. Assisted with documentation, record keeping, and information management while consistently meeting productivity and quality targets.. Utilized AI tools, including ChatGPT, to improve productivity, assist with drafting responses, organize information, and streamline routine administrative tasks.. Collaborated with remote team members to resolve customer concerns efficiently while maintaining professional written communication.. Demonstrated strong multitasking, time management, and problem-solving skills in a fully remote work environment.

Managed appointment scheduling, client bookings, and calendar coordination for photography sessions.. Created, maintained, and updated client profiles and customer records with accuracy and confidentiality.. Prepared business documents, reports, invoices, quotations, and administrative correspondence.. Responded to customer inquiries through phone, email, social media, and in-person communication while delivering excellent customer service.. Maintained organized physical and digital filing systems for efficient document management and retrieval.. Coordinated daily administrative operations and provided general office support to ensure smooth business workflows.. Assisted in monitoring appointments, client follow-ups, and scheduling adjustments.. Maintained office records, documentation, and operational files while supporting daily business activities.

Coordinated online class schedules and student appointments.. Maintained student records, learning documentation, and progress reports.. Prepared educational materials and administrative reports while ensuring accurate documentation.

Monitored and managed customer conversations through live chat.. Responded to inquiries using professional written communication.. Managed multiple conversations while maintaining accuracy and response quality.. Maintained conversation records and followed company policies and confidentiality standards.. Consistently met productivity and quality targets.