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Competencies
Demonstrated experience with Word.
Demonstrated experience with Excel.
Demonstrated experience with PowerPoint.
Demonstrated experience with Google Suite.
Demonstrated experience with Slack.
Education
Languages
Experience
Billing Specialist - Customer Service Support
Managed invoicing processes, Reconciled accounts, Ensured accurate billing for clients, Assisted in resolving billing discrepancies, Maintained financial records, Provided exceptional customer service, Addressed client inquiries, Resolved technical or account-related issues, Assisted in optimizing customer experience and service efficiency
Office Manager - Administrative Assistant
Handled customer communications, Scheduled appointments, Followed up with leads from platforms like Yelp and Angi, Managed administrative tasks such as collecting and recording payments using SOS Inventory and QuickBooks, Generated invoices and receipts, Assisted clients with city permit processes, Supported both sales and operations
Virtual Assistant - Benefits Assistant
Gathered renewal documentation to present to clients, Processed enrollment, terminations and qualifying events for employees
Virtual Administrative Assistant
Managed all forms of communication with customers regarding their inquiries through phone, email, and instant messages, Ensured prompt and professional responses to maintain high levels of customer satisfaction, Monitored and tracked orders to ensure they were prepared and ready for shipment on a weekly basis, Coordinated with relevant departments to address any issues or delays in the order processing, Maintained up-to-date inventory records to accurately reflect stock levels
Customer Service Representative
Handled calls from customers regarding their inquiries, Handled billing
Claims Resolution Specialist
Handled claims, Requested reports from contractors, Obtained details of parts with manufacturers, Handled billing, Followed cases from claims