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Miriam
Executive and Operations Assistant
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Competencies
Oversee project lifecycle planning, execution, and delivery in IT and software development domains.
Implement Scrum and Kanban practices to improve team productivity and project transparency.
Build and maintain strong relationships with clients to ensure project alignment and satisfaction.
Lead multidisciplinary teams, facilitate collaboration, and mentor junior team members.
Identify project risks early and develop mitigation strategies to ensure project success.
Education
Summary
A dynamic Project Manager with over 8 years of experience overseeing software development projects, managing teams, and fostering client relationships to achieve organizational goals.
Key Achievements
- Led cross-functional teams to successfully deliver multiple software projects on time and within scope.
- Managed client relationships resulting in extended contracts and increased customer satisfaction.
- Streamlined project workflows, reducing delivery times by implementing agile methodologies.
Experience
Executive and Operations Assistant
Managed calendars for multiple executives, scheduling over 50 meetings monthly and reducing conflicts by 20%., Coordinated domestic and international travel arrangements, optimizing costs and itineraries., Prepared and formatted business reports, presentations, and spreadsheets with a 99% accuracy rate., Organized and maintained digital filing systems using cloud storage, improving file retrieval speed by 40%., Processed and reconciled monthly expenses totaling $25K+ using Excel., Monitored project timelines and deliverables in Asana and Trello to ensure on-time completion., Handled client communications via email and chat, maintaining a 95% satisfaction rate., Updated and verified CRM data in HubSpot and Salesforce for accurate tracking and reporting.