MirandaTanya - Human Resources Manager

Demonstrated experience with Microsoft Excel.

Demonstrated experience with Microsoft Word.

Demonstrated experience with Microsoft PowerPoint.

Demonstrated experience with Payroll Systems.

Demonstrated experience with Belina Payroll.

Respond to employee inquiries promptly while maintaining a high standard of customer service.. Resolve payroll and administrative issues accurately and efficiently.. Maintain confidential employee records with exceptional attention to detail.. Coordinate with internal departments to ensure timely resolution of customer and employee requests.. Process payroll accurately while meeting strict deadlines.. Handle documentation and data entry with a strong focus on accuracy.. Build positive relationships through professional communication and support.. Assist with onboarding and administrative processes to improve the employee experience.

Prepared contracts, agreements, letters, circulars and memos while supporting day-to-day HR administration.. Prepared meeting minutes and circulated actions and records to relevant departments and personnel.. Maintained employee files covering personal information, qualifications, appraisals, disciplinary actions and medical records.. Supported onboarding by introducing new employees to management, colleagues and workplace processes.. Assisted with performance evaluation processes and coordinated internal and external training programmes.

Worked remotely with clients, providing information and support regarding credit and financial wellness services.. Communicated with potential customers through virtual platforms and built professional client relationships.. Identified customer needs and presented suitable products and services.. Conducted follow-ups with potential clients and maintained consistent communication throughout the sales process.. Managed customer information and maintained accurate client records using CRM systems.. Worked independently in a remote environment while meeting performance expectations and sales goals.

Promoted and sold company products while providing excellent customer service.. Worked towards achieving assigned sales targets and performance goals.. Built positive customer relationships and identified opportunities to increase sales.. Assisted customers with product information, recommendations, and follow-ups.. Developed strong negotiation, persuasion, communication, and relationship-building skills.

Provided administrative support to the Human Resources department.. Assisted with maintaining employee records and organizing confidential personnel documents.. Supported recruitment, onboarding, interview scheduling, and employee-related activities.. Prepared and organized HR documents, reports, correspondence, and filing systems.. Assisted with communication between management and employees.