Miracle

Cold Caller / Outbound Calling

Handled 200+ outbound calls per day in a high-volume calling environment.. Engaged prospective customers using structured scripts, talk tracks, and established calling processes.. Maintained professional communication, consistent tone, and call control across a high volume of daily conversations.. Identified customer needs and handled objections while keeping conversations focused and productive.. Recorded call outcomes and maintained accurate lead and customer information within the calling system.. Managed callbacks and follow-ups according to established campaign processes.. Worked toward daily performance expectations and maintained consistent productivity throughout the workday.. Adapted to changing scripts, campaign requirements, and feedback while following established processes.

Appointment Setter / Outbound Caller

Conducted outbound calls to prospective homeowners, buyers, and sellers to generate and qualify real estate leads.. Used structured scripts to engage prospects, identify their needs and interests, and determine their readiness.. Qualified prospects using established criteria before scheduling appointments for real estate agents.. Scheduled appointments and maintained accurate lead and appointment information.. Followed up with prospects to confirm appointments and support attendance.. Handled objections professionally and guided conversations toward appropriate next steps.. Updated lead information and documented call outcomes within customer and lead management systems.. Worked closely with the sales team to support lead-generation and appointment-setting targets.

Customer Support Associate

Supported customers through phone, email, and chat by handling inquiries, account concerns, and service-related issues.. Assisted customers with onboarding and account-opening processes.. Handled complaints by identifying customer concerns and working toward appropriate resolutions.. Maintained accurate customer information and interaction records.. Followed up on unresolved customer concerns and requests to ensure appropriate next steps were completed.. Communicated product and service information clearly based on customer needs.. Worked with internal teams when customer issues required additional assistance or escalation.

Handled customer and visitor inquiries while maintaining clear and professional communication.. Managed emails, correspondence, documentation, and administrative requests.. Maintained organized records and ensured information was accurately documented.. Assisted with scheduling, meeting coordination, and follow-up activities.. Managed multiple administrative tasks while meeting deadlines and maintaining attention to detail.. Used Microsoft Word, Excel, and Google Workspace for documentation and record management.