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Technical Support Specialist with 5+ years in electronics and insurance
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Competencies
Provided technical assistance and troubleshooting support in electronics and service processes.
Facilitated communication between customers, service centers, and internal teams to expedite services.
Resolved payment errors, warranty issues, and service coordination challenges.
Identified and implemented solutions to streamline repair and payment workflows.
Managed multiple repair schedules and client inquiries effectively.
Languages
Summary
Experienced in technical support, customer coordination, and insurance consultation with a proven track record of facilitating efficient service processes.
Key Achievements
- Supported service centers in troubleshooting and resolving payment and warranty issues at Samsung Electronics
- Coordinated repair processes and customer communications to improve service efficiency at Samsung Electronics
- Provided comprehensive health insurance guidance and policy explanations to clients at Vixicom LLC
Experience
Field Service Support (FSS) Email Agent
Assist service centers with accessing and using the website., Guide service centers on updating repair tickets and claiming payments., Review and resolve payment errors for service centers., Correct mistakes in repair tickets and provide resolutions., Verify warranty status and assist service...
Health Insurance Agent
Understand clients' needs and concerns regarding health insurance., Assess their financial situation to recommend suitable policies., Provide detailed explanations of the various health insurance policies available.
Service Tracking Management Team
Coordinated with customers and service centers to expedite home appliance repairs., Followed up with service centers and customers to schedule and confirm repair appointments., Ensured customers were informed about their repair appointments and the status of their repairs., Encouraged service...