This is my profileContact via CazVidMilind
Network Engineer with 5+ years in Telecom and IT Support
Contact
Competencies
Configured and supported routers, switches, and wireless devices for various clients and projects.
Diagnosed network issues, managed tickets, and coordinated with technicians to resolve faults.
Provided remote and onsite technical support, maintained client relationships, and handled support inquiries.
Prepared reports, maintained documentation, and tracked issues using ITSM tools like ServiceNow.
Coordinated with vendors and technicians to ensure proper service delivery and issue resolution.
Education
Languages
Summary
Experienced network professional skilled in configuration, troubleshooting, and client support with over 5 years in telecom and IT sectors.
Key Achievements
- Supported Jio Airfiber 5G broadband customers and managed incident tickets ensuring SLA adherence
- Configured and troubleshot routers, switches, and wireless devices across multiple roles
- Maintained technical documentation, managed vendor/client relationships, and supported remote troubleshooting
Experience
Technical Helpdesk Executive
Support Jio Airfiber 5G broadband customers., Co-ordination with Technician onsite. Help then to rectify incident and guide process to troubleshoot faults., Work in ticket of incident or service request. Manage tickets in portal and support to meet closure deadline., Help for router, switch,fiber...
NOC Engineer
Help Customer to get best suitable product as per requirements., Capture requirements and delivery of solutions as per budget., support for network products like Routers, switches, Wireless Devices., Maintain Weekly,monthly reports.Participate in weekly meetings and activities time to time.,...
Network Engineer
Handler day-to-day operations within company.working closely with multiple vendors and ISPs in network field., Configuration of Router, switches and Support for other networking devices at onsite., Maintain inventory and prepare technical documentation. Provide support to clients and provide...
Product Support Executive
Take Remote support of User’s System and Follow Guidelines to fix issue at User End., Maintaining an accurate log of events in Service-Now tickets for problems., troubleshoot basic IP networks that include routers and switches.Changing Switch Port settings for various Edge/End Devices., Manage...