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milano
Customer Operations & Account Officer
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Competencies
Demonstrated experience with Customer Inquiry Management.
Demonstrated experience with Multi-Channel Support (Email/Chat).
Demonstrated experience with Inbound/outbound Calls & Messages.
Demonstrated experience with Zendesk.
Demonstrated experience with Call Tools / Auto-Dialers.
Education
Summary
Customer Operations & Account Officer open to new opportunities
Experience
Customer Operations & Account Officer
Handled 25+ daily inbound customer inquiries via calls, chat, and email.. Managed and updated customer interaction records and account details in MS Excel.. Assisted users in troubleshooting service issues, applying structured root-cause analysis to decrease escalations.
Remote Customer Support Specialist (Contract)
Provided multi-channel technical and account support across live chat, Zendesk ticketing, and video calls, managing 35+ daily customer inquiries.. Assisted users in troubleshooting service issues, applying structured root-cause analysis.. Conducted outbound follow-up calls to active leads and existing clients using automated dialing software, maintaining a healthy follow-up pipeline.
Data Quality Assistant
Maintained structured digital databases, auditing 50+ spatial administrative financial records for accuracy and compliance.. Executed quality assurance checks on logging inputs, identifying discrepancies and standardizing record formats.