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mihle
Customer service
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Administrative Support.
Demonstrated experience with Data and Information Handling.
Demonstrated experience with Problem Solving.
Education
Summary
Customer service open to new opportunities
Experience
Customer Service
Handled customer enquiries professionally and provided accurate information based on individual customer requirements.. Provided customers with relevant travel information and assisted them with travel-related queries.. Booked customer reservations accurately and ensured the required information was captured correctly.. Modified existing reservations according to customer requests and applicable procedures.. Processed customer payments and refunds accurately while following established company procedures.. Assisted with resolving customer concerns and provided appropriate solutions to improve the customer experience.. Communicated clearly and professionally with customers while maintaining high customer service standards.. Collaborated with team members, shared new ideas, and contributed towards improving customer service and daily workflow.. Maintained attention to detail when handling customer information, bookings, payments, and reservation changes.. Managed multiple customer service responsibilities efficiently within a busy working environment.
Junior Sales Consultant
Assisted customers with selecting and purchasing mobile phones according to their needs and requirements.. Presented mobile phone products to customers and explained relevant product information.. Promoted and sold store cards to eligible customers.. Introduced customers to funeral insurance products and provided relevant product information.. Engaged prospective customers professionally to identify their needs and recommend suitable products.. Responded to customer questions regarding available products and sales offerings.. Provided customer service throughout the sales process and maintained professional communication.. Worked towards assigned sales objectives while maintaining appropriate customer service standards.. Maintained knowledge of available products and services to communicate information accurately to customers.. Worked collaboratively with colleagues and supervisors to support daily sales activities.
Part-Time Packer / Cashier
Packed customer purchases carefully and efficiently at checkout points.. Assisted with cashier duties and processed customer purchases as required.. Provided friendly and professional customer service during customer interactions.. Assisted customers with general enquiries and directed them to relevant products or departments.. Helped maintain clean, neat, and organised checkout and packing areas.. Assisted with arranging and replenishing merchandise where required.. Followed store procedures when handling products and supporting customer transactions.. Worked effectively with cashiers, packers, supervisors, and other store employees during daily operations.. Maintained attention to detail when handling customer purchases and merchandise.. Supported general store operations and completed additional assigned duties when required.
Fieldwork (Leadership / Fieldwork Experience)
Assisted members of the public with the online voter registration process.. Used smartphones and digital platforms to help individuals access registration-related information.. Assisted people with identifying and moving to the correct voting station based on the available information.. Provided clear guidance to members of the public regarding digital registration processes.. Supported community members who required assistance using smartphones for registration purposes.. Communicated professionally with members of the public while providing field-based assistance.. Participated in brainstorming and shared ideas with team members to support fieldwork activities.. Worked collaboratively with IEC team members to complete assigned fieldwork responsibilities.. Demonstrated patience and problem-solving skills when assisting individuals experiencing registration difficulties.. Supported efficient field operations by following instructions and completing allocated responsibilities.