Miguel - Data Analyst

Demonstrated experience with Data Analysis.

Demonstrated experience with Project Management.

Demonstrated experience with Technical Support.

Demonstrated experience with Customer Service.

Demonstrated experience with Bookkeeper.

• Developed and implemented production inventory control policies and procedures. • Monitored the accuracy of inventory records and resolved discrepancies. • Developed and maintained production schedules to meet customer demands. • Monitored the progress of production activities to ensure on-time delivery of products.

Providing technical support, perform remote installation, configuration, troubleshooting, and testing functions to resolve customer issues.. Integrate products or applications and assist the customer or perform any installation project given by the company.

Answer inbound calls within guidelines/goals established by the client and contact center management.. Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals. Support customers via live chat, email, or phone support.

Responsible for completing process analysis, identifying procedural and control deficiencies, and recommending and implementing solutions. Developing a thorough understanding of customers' Line of Business applications and their interrelationships. Gathering, documenting, and analyzing the customer requirements to ensure that the products combined with any custom professional services software development achieve all of the customer objectives. Provide heavy data conversion, data cleaning, and