This is my profileContact via CazVid
Miguel
Customer Service Specialist with 6+ years in tech, insurance, and utilities
Video resume
Call Center / Customer Service / Sales
I'm a dedicated Customer Service professional with over 6 years of experience in the industry where I handle customer inquiries, assist with concerns and resolve issues either by phone, email or chat. I enjoy working with people and truly care about them. At my previous job, I was praised by customers because of my friendly approach and attentiveness. I have learned that friendliness and diplomacy are the best policy when speaking to a dissatisfied customer. I enjoy helping people and being able to turn an angry customer into a happy client.
Contact
La Agustina, Distrito de Santo Domingo, Santo Domingo
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Extensive experience handling customer inquiries, concerns, and issue resolution in multiple channels.
Technical SupportAdvanced
Provided technical assistance for electronic products and services, troubleshooting and problem-solving.
Communication SkillsAdvanced
Fluent in English and Spanish, effectively communicating with diverse customer bases via chat, email, and phone.
Sales & RetentionIntermediate
Engaged in sales and customer retention activities to retain clients and promote services.
Summary
Dedicated customer service agent experienced in technical support, sales, and retention for diverse industries, looking for remote opportunities.
Key Achievements
- Handled customer inquiries, concerns, and issues via phone, email, and chat across various industries including utilities, insurance, and electronics.
- Provided technical support, retention, and sales, contributing to customer satisfaction and issue resolution.
- Recognized by customers for friendliness and attentiveness, improving customer experience and loyalty.
Skills
Customer ServiceTechnical SupportCommunication SkillsSales & Retention
Published on CazVid - May 17, 2026