Experienced bilingual customer service specialist with a focus on financial and retail industries, skilled in communication, problem-solving, and customer retention.
Provided bilingual customer service and retention support, handling inquiries and resolving issues.
Explained complex financial concepts and transactions clearly to diverse customers.
Assisted in promoting online banking and app usage to encourage customer retention.
Resolved customer issues efficiently across banking and retail support contexts.
Grupo Fincanciero Citibanamex S.A. de C.V.
Handled inbound calls from Spanish-speaking credit card customers, addressing inquiries and resolving issues promptly and courteously., Utilized effective communication skills to explain complex financial concepts and transactions clearly., Assisted customers in navigating their online banking...
TTEC CX SOLUTIONS MEXICO S.A. DE C.V.
Helped business owners and employees with adjustments, clarifications, or questions with 'Live' Orders., Assisted in many different areas from admin to management of the business in question.
High School Graduate
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