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Customer Service & Medical Interpreter with 10+ years of experience
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Competencies
Exceptional ability to address client needs, ensuring positive experiences across retail, optical, and healthcare settings.
Proficient in English-Spanish medical interpretation, facilitating effective communication in healthcare environments.
Skilled at analyzing situations to propose effective solutions, improving service delivery and client satisfaction.
Collaborates effectively with diverse teams to achieve organizational objectives and enhance service quality.
Focused on aligning activities with organizational goals to optimize performance and results.
Education
Languages
Summary
Dedicated professional with over a decade of experience in customer service, medical interpretation, and optical sales. Skilled in multilingual communication, solution-focused support, and team collaboration to improve client outcomes and operational efficiency.
Key Achievements
- Provided multilingual medical interpretation, enhancing patient care and communication in U.S. clinics and hospitals.
- Consistently achieved high customer satisfaction in diverse roles, including retail, optical services, and call center support.
- Developed solutions-oriented approach, successfully resolving customer issues and improving service efficiency.
- Gained comprehensive knowledge in healthcare, optical sales, and customer relations through varied roles and academic background.
Experience
Sales Cashier
Customer service. Filling prescriptions. Collection of merchandise. Cash handling. Cash cutting
Sales Agent
Memorabilia sales agent for the corporate sector for the end of the year.
General Clerk
Customer service. Perform eye exam to obtain the correct prescription for each person. Sale of frames and lenses. Cash handling. Miscellaneous duties
General Clerk
Customer service. Perform eye exam to obtain the correct prescription for each person. Sale of frames and lenses. Cash handling. Miscellaneous duties
Costumer Service Agent
Reception of calls for customer service. 100% in English. Assistance in solving problems according to each client that may arise.
Spanish medical interpreter
English/Spanish - Spanish/English interpretation of medical consultations in U.S. clinics and hospitals to help people receive good medical and health care.
Spanish medical interpreter
English/Spanish - Spanish/English interpretation of medical consultations in U.S. clinics and hospitals to help people receive good medical and health care.
Spanish medical interpreter
Training course for English/Spanish - Spanish/English interpretation of medical consultations in U.S. clinics and hospitals to help people receive good medical and health care.