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Michelle
Technical Support Engineer / Web Consultant
Contacto
Competencias
Experiencia demostrada en Windows.
Experiencia demostrada en Office Suite.
Experiencia demostrada en Preventive/Corrective Maintenance.
Experiencia demostrada en Hardware Assembly (Desktop & Gaming Rigs).
Experiencia demostrada en Cloudflare.
Educación
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Resumen
Technical Support Engineer / Web Consultant buscando nuevas oportunidades
Experiencia
Technical Support Engineer / Web Consultant
Provided Tier 1/2 technical support globally for website creation platforms, domain mapping, and business email setup.. Executed advanced troubleshooting for critical system issues and managed technical bug reporting to the development team using issue-tracking software.. Guided diverse commercial clients (e-commerce, hospitality, legal firms) through the integration of digital payment gateways (Stripe, Adyen, PayPal), ensuring seamless transaction and donation processing.. Enforced compliance policies, intellectual property (IP) protection guidelines, and KYC identity verification protocols to mitigate financial fraud.. Facilitated alignment meetings and co-managed personnel operations as part of the team leader development program.
Gaming Technical Support Specialist
Delivered multi-platform hardware and software support for PC, console, and mobile gaming users.. Performed diagnostics, remote troubleshooting, and comprehensive documentation of software bugs under high-pressure environments.. Managed account security, data recovery, and resolution of complex user profile incidents through omnichannel CRM tools.
Fintech Support Representative
Provided technical and operational assistance to digital banking users, onboarding clients on mobile app and web platform functionalities.. Resolved transaction history discrepancies, handled account disputes, and coordinated preventative security blocks for suspicious financial activity.
Customer Service & Operations Assistant
Managed cash flow, payment processing, and order fulfillment under agile customer service methodologies.. Supervised daily physical inventory and coordinated store logistical standards.
IT Support Technician & Technology Trainer
Designed and deployed local network infrastructures and performed corrective maintenance for a non-profit organization’s hardware assets.. Led digital literacy and technology adoption workshops for small-scale farmers and rural entrepreneurs.