Michelle

Medical Customer Service Position

Provide professional customer support to patients, providers, and healthcare partners via phone and online communication channels.. Schedule, confirm, reschedule, and cancel patient appointments accurately using Epic Systems.. Verify patient demographics, insurance information, referrals, and authorizations.. Respond to patient inquiries regarding appointments, treatment information, billing concerns, and office procedures.. Coordinate clinical staff to ensure efficient patient care and communication.. Handle inbound and outbound calls with professionalism, empathy, and confidentiality.. Follow HIPAA guidelines and company policies to protect patient privacy and confidentiality.. Support daily front-office and administrative operations as needed.