Michell - Data Analyst with 5 years of experience in finance and healthcare

Applied statistical techniques and tools like SQL and Excel to interpret complex datasets.

Created dashboards and visual reports using Tableau and Power BI for various stakeholders.

Write and optimize queries to retrieve and manipulate large datasets efficiently.

Led and coordinated small teams of analysts to complete data projects on schedule.

Supported two major campaigns - a technical support line and a collection program by handling high volume of customer inquiries, delivering clear and effective guidance, and resolving issues efficiently., Contributed to on-boarding and training new representatives to ensure readiness and service excellence., Consistently exceeded monthly performance targets through strong communication skills, attention to detail, and commitment to high-quality customer service.

Provided daily customer service and technical support for an international e-commerce platform, assisting global clients via live chats and email with website-related issues and solutions., Frequently managed multiple chats and emails simultaneously, leveraging Chatbot and Ai-powered tools to streamline responses and boost efficiency., Focused on ensuring client satisfaction while maintaining compliance standards and consistently achieving monthly KPIs in handling time and service quality.

Manage daily client communications and appointment scheduling, ensuring seamless coordination of artist agendas and customer satisfaction., Handle inbound/outbound calls, social media messages (Instagram, Facebook, WhatsApp, Google Voice) and emails through a CRM tool (KOMMO), providing timely and professional responses., Perform customers follow-ups to maintain strong relationships and ensure service quality., Utilize Vagaro for scheduling and client operations.