This is my profileContact via CazVidMichell
Customer Service Agent with 2+ years of experience in client support and sales
Contact
Competencies
Provided assistance to clients regarding utility bills, insurance policies, and medical appointments.
Engaged in product and service sales, contributing to departmental metrics and client satisfaction.
Guided customers through insurance policy details, coverage options, and benefits analysis.
Utilized internal systems remotely in a home office setup to deliver timely customer support.
Education
Languages
Summary
Experienced in handling customer inquiries, sales, and support within the utilities and insurance sectors. Skilled in remote communication, managing client needs, and contributing to team goals through effective service delivery.
Key Achievements
- Handled customer inquiries and payments related to utility services, ensuring clear communication and resolution.
- Supported customers in insurance policy information, coverage details, and medical appointment scheduling.
- Gained experience working remotely with internal systems to provide efficient client service in diverse domains.
Experience
Agente, servicio a clientes
Atención a clientes sobre recibos de luz, pagos, aclaraciones y renovación de contratos., Manejo de sistema interno de la empresa en modalidad home office con equipo proporcionado., Experiencia en venta de productos y cumplimiento de métricas establecidas.
Agente, servicio a clientes
Brindar información a los clientes sobre su póliza, coberturas y beneficios del seguro., Apoyo en la búsqueda de medicamentos, agendado de citas con médicos especialistas y orientación sobre otros planes de seguro disponibles.