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Michaela
Direct to Consumer Agent
Contact
Competencies
Demonstrated experience with Project & Program Management.
Demonstrated experience with Commercial Account Management.
Demonstrated experience with E-Commerce Operations & Escalations.
Demonstrated experience with Cross-functional Collaboration.
Demonstrated experience with Customer & Account Relationship Management.
Education
Summary
Professional profile
Experience
Direct to Consumer Agent
Assisted with tracking issues, shipping/logistics escalations, problem-solving, and order management.
National Accounts
Supported national account relationships and initiatives, coordinating customer needs across internal teams and multiple platforms, and ensuring orders stayed on track.. Served as a key resource for customer and agent communication skills to drive resolutions.
eCommerce Escalations Specialist
Managed high-volume eCommerce escalations, taking ownership of complex customer issues and coordinating solutions across multiple teams, including with their Program Managers.. Built strong working relationships across multiple departments to resolve issues quickly.
Senior Commercial/B2B Commercial Sales Manager
Managed over 200 commercial accounts while also balancing eCommerce escalations.. Balanced competing priorities while driving customer issues through resolution.. Handled order entry and management, quoting, answering phone calls, application review and onboarding, assortment review and building for commercial eCommerce accounts, and proactive outreach to companies not onboarded to the program.
Worker’s Compensation Coordinator
Oversaw workers compensation case management and assisted with MRI scheduling in a busy, rural orthopedic office.. Coordinated between patients, providers, employers, and insurance carriers.. Ensured timely authorizations, accurate documentation, and a smooth scheduling process while maintaining compliance with worker’s compensation guidelines for Arizona.
Back Office Administrator
Managed daily administrative operations for a busy ENT practice, serving as primary point of contact for patients throughout the treatment process.. Coordinated appointment scheduling, inbound and outbound calls to patients regarding follow-up appointments and referral scheduling, verified insurance benefits and eligibility, obtained prior authorizations and surgical approvals, and assisted with pre/post-operative questions.. Worked closely with providers, surgical facilities, and insurance carriers to ensure accurate documentation, timely approvals, and a seamless patient experience.
Oncology Floor CNA
Provided direct patient care on a fast-paced oncology unit; assisted patients with activities of daily living, mobility, hygiene, nutrition, and comfort measures while maintaining dignity and compassion.. Monitored and documented vital signs, reported changes in patient condition to nursing staff, and supported the delivery of individualized care plans.. Collaborated with nurses, physicians, and interdisciplinary care teams to ensure patient safety, promote positive outcomes, and provide emotional support to patients and families throughout their in-patient stay.