This is my profileContact via CazVidMichael
Customer Support Specialist with 5+ years in tech and gaming industries
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Competencies
Provided technical assistance and troubleshooting across multiple roles, supporting users of various systems and software.
Ensured customer satisfaction through clear communication and prompt issue resolution.
Handled inquiries via chat and phone, demonstrating effective verbal and written communication skills.
Conducted system maintenance, inventory, and support tasks to ensure smooth operations.
Utilized a diverse set of technical tools to support users and resolve issues efficiently.
Education
Languages
Summary
Experienced in technical support, customer service, and troubleshooting across gaming and IT sectors with a focus on quality and efficiency.
Key Achievements
- Managed over 50+ daily chat interactions effectively at FanDuel, maintaining high customer satisfaction.
- Carried out computer systems maintenance and troubleshooting during IT internship, supporting departmental operations.
- Provided technical support for devices and software, documenting all cases for follow-up at Concentrix.
Experience
Customer Support Agent
Effectively managed an average of 50+ daily chat interactions, addressing technical issues related to the betting platform and account-related inquiries., Maintained a 90% customer satisfaction rate by delivering clear, concise solutions and ensuring timely follow-up., Accurately documented all...
IT Intern – Technical Support
Carried out maintenance and troubleshooting of computer systems, including the installation and updating of operating systems., Assisted users with technical issues and provided in-person customer service., Responsibilities also included conducting inventories of hardware and software, helping...
Technical Support Representative
Provided technical support to customers on devices and software, troubleshooting issues related to installation, configuration, and connectivity., Handled inquiries through both chat and phone calls, ensuring clear and effective communication., Documented each case in the ticketing system for...