Information Officer open to new opportunities
Demonstrated experience with PowerShell.
Demonstrated experience with Python.
Demonstrated experience with Bash.
Demonstrated experience with Task automation.
Demonstrated experience with Microsoft 365.
Food and Drugs Authority
Led infrastructure and systems management for Microsoft 365 environment, including Azure AD (Entra ID), Exchange Online, Teams, and SharePoint, ensuring 99.5% uptime. Managed user account provisioning, license assignment, and security group configuration for 1400+ users across in-person, hybrid and remote workforce. Performed system administration tasks including Windows operating system updates, device driver management, and security patch deployment. Delivered Tier 1 & Tier 2 technical support resolving hardware, software, and network issues with 90%+ first-contact resolution rate. Monitored antivirus and endpoint security updates, managing device compliance for remote laptops and mobile devices. Conducted requirements analysis and systems design; collaborated with departments to develop and deploy custom web and desktop applications. Authored comprehensive technical documentation and user manuals; created video tutorials for non-technical staff, improving adoption rates. Managed printer and peripheral device infrastructure; provided remote training to end users on cloud-based applications and services
Master of Business Administration (MBA)
Bachelor of Computer Engineering
