Experienced team leader with 7 years in call center environments, skilled in motivating staff, conflict resolution, and multilingual communication.
Led teams to achieve and surpass performance goals in call centers.
Provided effective assistance and support to clients in a multilingual environment.
Engaged in sales activities, developed strategies, and built customer relationships.
Resolved conflicts and addressed emerging problems to maintain team cohesion.
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Utilized excellent communication and organizational skills to manage teams effectively.
