Michael - Customer Service Agent with Diverse Technical and Communication Skills

Bogotá, Bogota D.C., ColombiaRemoteen

Managed customer service inquiries and issues across multiple companies, ensuring high satisfaction levels.

Handled inventory and order programming alongside payment application, demonstrating multitasking ability.

Published on CazVidOpen to remote

Summary

Dedicated agent experienced in customer service, order management, and technical software tools, with proven ability to resolve issues efficiently.

Key Achievements

Reported and resolved incidents, contributing to process optimization and goal achievement.

Skills

Customer ServiceAdvanced

Provided excellent customer support and solutions via calls and emails in a fast-paced environment.

Order ManagementIntermediate

Scheduled and tracked orders, ensuring timely processing and follow-up.

Technical Skills (Excel, C#, SAP, SolidWorks)Intermediate

Utilized various software tools for reporting, data analysis, and technical tasks.

Incident Reporting & ResolutionIntermediate

Reported incidents and provided resolutions, supporting process improvement.

Experience

Agente

Teleperformance

09/2019 - 09/2022

Proporcionar un excelente servicio al cliente en todo momento., Programación de pedidos., Gestión cobranza, inbound., Aplicación de pagos., Brindar solución a requerimientos por medio de correos y llamadas., Reporte de incidencias y resoluciones., Optimización de tiempo en el servicio., Indicadores...

Agente

WebHelp

06/2023 - 12/2023

Proporcionar un excelente servicio al cliente., Seguimiento de pedidos., PQR, Soporte a la plataforma, Brindar solución a requerimientos por medio de llamadas., Reporte de incidencias y resoluciones., Optimización de tiempo en el servicio., Indicadores Q1., Cumplimiento de metas.