Experienced support specialist with a background in digital forensics, POS implementation, and customer service across banking and retail industries. Skilled in troubleshooting, system configuration, and client training.
Supported POS systems, configured devices, and troubleshot hardware/software issues across retail and corporate environments.
Ensured high-quality customer interactions, resolving conflicts, and managing inquiries across banking and retail sectors.
Performed database queries and data recovery tasks, supporting software troubleshooting and system diagnostics.
Conducted digital evidence collection and analysis, documenting procedures and findings for investigative purposes.
Digital Forensics
Conducted forensics analyst to identify, collect, preserve, and analyzed digital evidence with organization standards., Examined data from computer logs and systems to detect anomalies and unauthorized access or suspicious activities and prepare detailed forensic reports documenting methodologies,...
Regis Corporation
Provide support for Regis POS software., Guide installation on new PCs., Provide training for new customers on how to use the POS and back office system., Configure receipt printers, network printers, enable mobile app, credit card terminal, support routers/switches for LAN connections., Handled...
ProPoint Global (Former Rogers Software Development)
Performed advance troubleshooting POS related issues., Diagnose and resolved software and hardware malfunction., Report software bugs., Assisted with data recovery process., Work with queries within the POS database (SQL)., Handled escalations from Level 1 techs and help them to fix problems they...
High School
Certified
Technician
Technician
Certified
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Led POS and peripheral system setups, providing user training for successful deployment and adoption.
Rogers Software Development
Welcome new customers to the company., Ensure the successful implementation for their new POS system, back office services and all of their peripherals including network receipt printer, self check-in kiosk, mobile app, credit card terminals and multiple PCs environment., Provided a brief training...
Rogers Software Development
Provided technical support for point of sale system including installation and configuration of new PCs., Trained new customers on POS and back office usage., Configured Self check in Kiosk, network printers, barcode scanners, and credit card terminals., Guided users on how to perform specific...
Bank Of America
Provided accurate and appropriate information in response to customer inquiries., Properly directed inbound calls in phone queues to improve call flow., Made reasonable procedure exceptions to accommodate daily customer requests., Collected customer feedback and made process changes to exceed...
Bank Of America
Verified that information in the computer system was up-to-date and accurate., Processed confidential credit report information., Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices., Handled the update of Veteran Affair customer personal...
Bank Of America
Served as bilingual customer service representative., Assisted customers that were about to get behind with their mortgages by taking their information and submit it for review to the department in charge.
Bank Of America
Performed loan counseling to borrowers and handle debt collection outbound calls and tasks., Also was in charge of providing training in multiple processes regarding the line of business I belonged to.
