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Michael

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Orlando,Florida,United States
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Competencies

MS OfficeIntermediate

Demonstrated experience with MS Office.

Word ProcessingIntermediate

Demonstrated experience with Word Processing.

Exceptional Customer Service skillsIntermediate

Demonstrated experience with Exceptional Customer Service skills.

Education

High School Diploma
William H. Turner Technical Arts High School
Completed June 2004

Languages

enNative

Experience

Appointment Setter

PC Security Sales

Tech Support and remotely log in to clients monitors to clear any Malware., Reach out to uninsured leads and enroll in Obama care and book Appointments for dental offices., Inbound and outbound calls from multiple dialers (F9, Vici, CallTools)

Parts Sales Assistant

Electrolux Home Products

Product Sales made through Phone, email, website orders, Upload new model parts and price information to the system, Receptionist Back-up and Answer Multi-line Phone system

Administrative Assistant

JM Wood Flooring
June 2010 - April 2015

Receive inbound and make outbound calls to interested leads in dental AARP Dental Plan, Enter and Process orders using the AS400 system., Invoice packing lists and sends documents to customers as well as consolidators., Preparing, scanning, and placement of client documents in electronic and paper filing systems., Prepare Purchase Orders and send to all suppliers overseas., Verifies and submits Credit requests to warehouses and creates Credit Reconciliation Report at end of month, Sending overnight/courier packages out as needed, Creating and updating Excel spreadsheets as necessary, Follow-up on Bill of Ladings and Airway Bills, Purchase office supplies and distribute within Department

Virtual Assistant
May 2014 - April 2023

Data entry, Processing check and credit card requests and file receipts accordingly, Responding to staff requests for administrative support as needed., Prepare Estimates and Accounting reports using QuickBooks Software.

Administrative Assistant/ Office Clerk

LNR Property, Inc.
August 2008 - February 2009

Data entry, Copying/Printing, filing, Conduct general office work, Scan to emails, Receive Loan Requests and process them by getting binders ready with newly available documents and deliver to Asset Managers., Work with the Special Servicing Administration group and Loan Servicing as needed.

Customer Service Professional

Teco Peoples Gas
June 2008 - August 2008

Resolve Complaints pertaining to customer service and quality issues, Maintain and answer high levels of inbound calls daily, Data entry for new accounts, Take Payments over the phone, Organize Returned mail and notate accounts

Administrative Specialist/ Receptionist

American Red Cross
October 2007 - April 2008

Perform general administrative duties such as Purchasing supplies, copying/printing, filing, coordinating unit mail and communication flow, Provide administrative support to the Human Resources/Volunteer Services Dept., Answer phone calls from a multi-line Switchboard

Customer Service Representative

Waste Management of Tampa
March 2006 - March 2007

Maintain and answer high levels of inbound calls daily, Resolve Complaints pertaining to customer service and quality issues, Conduct general office work, Prepare outgoing mail, Data entry of accounts for new customers

Receptionist for South Florida E.N.T Associates

Officeteam

Answer phone calls from a multi-line Switchboard, Fax, File, Copy, Distribute incoming mail and prepare to outgo, Data entry

General Office Clerk

Lennar Homes Inc.

Data Entry, Scan to emails, Fax, File, Copy, Distribute checks to vendors, Back up for Receptionist and answer up to 15 lines from the switchboard

PFC

U.S. Army
September 2004 - April 2005

Military CPR certified, Military Education In health care specialist and administration

General Office Clerk

Children’s Home Society of Florida
October 2000 - June 2004

Performed clerical duties such as filing, data-entry, photocopied, screen and transfer callers as well as distribute mail and maintain office supplies

Skills

MS OfficeWord ProcessingExceptional Customer Service skills
Published on CazVid - May 17, 2026
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