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Daniel
Customer Service Representative with 6 years in BPO industry
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Competencies
Provided multichannel support including chat, email, and phone to resolve customer issues.
Managed disputes and complaints, ensuring customer satisfaction and issue resolution.
Handled billing inquiries, payment processing, and fraud detection for clients.
Promoted service upgrades and closed sales, demonstrating consultative sales skills.
Provided basic technical guidance and customer support for internet services.
Education
Languages
Summary
Experienced BPO professional with over 6 years in customer support, adept at resolving disputes, managing billing, and providing technical support across multiple channels.
Key Achievements
- Supported customers with credit, banking, and billing inquiries, enhancing service quality
- Reported and followed up on fraudulent transactions to ensure security
- Handled dispute resolution and guided customers through technical and sales processes
Experience
Customer Service Representative
Supported customers with credit card and bank account inquiries., Reported and followed up on fraudulent transactions., Guided users through payment and billing procedures., Assisted buyers and sellers in resolving disputes for online purchases., Tracked shipping details and order statuses., Provided basic tech support and customer guidance., Managed internet service invoices for U.S.-based clients., Handled disputes regarding unrecognized charges., Promoted service upgrades and closed sales successfully.