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Customer Service Specialist with 5+ years in Telecom and Travel sectors
Contact
Competencies
Provided frontline support and issue resolution to diverse clients across multiple industries.
Engaged clients with upselling and cross-selling techniques to meet service and revenue goals.
Utilized fluent English and Spanish to serve international customers effectively.
Managed call flow, handled inquiries, complaints, and processed payments across various platforms.
Education
Languages
Summary
Experienced contact center agent skilled in handling diverse customer needs, sales, and cross-selling in Telecom and airline industries. Adept at multilingual communication in English and Spanish, with strong problem-solving and client relationship skills.
Key Achievements
- Handled multilingual customer inquiries at Avianca, managing reservations and resolving complaints efficiently.
- Achieved cross-selling targets at INTELCIA, providing tailored solutions to US and Dominican Republic clients.
- Consistently maintained high customer satisfaction scores across roles in contact centers while managing diverse customer needs.
Experience
Asesor de servicio al cliente
Atención al cliente, Generación de citas, Retención y fidelización, Pagos de servicios
Asesor de Servicio al Cliente (Optimum)
Atención al cliente, Venta cruzada para usuarios en Estados Unidos y República Dominicana, Resolución de inquietudes relacionadas con facturación y procesos administrativos de primera instancia, Atención de llamadas en español e inglés
Agente de Atención al Cliente
Atención de clientes de todo el mundo con distintos acentos en inglés, Gestión de reservas, Solicitudes, Quejas, Venta cruzada, Consultas generales
Asesor de Contact Center (RPO) – Campaña Vanti
Brindé atención al cliente, Agendamiento de visitas RPO, Redacción de quejas y reclamos, Información general sobre el proceso, Participación en ventas cruzadas